Description

Active Listening Skills — The Key to Resolving Everyday Conflict is a workshop develops the essential skill of active listening as a tool for building trust, reducing conflict, and creating psychological safety in both professional and personal environments. Participants learn how presence, reflection, and open-ended questions strengthen communication and collaboration.

Learning Objectives

At the conclusion, participants should be able to:

• Understand the role of active listening in building trust and safety.
• Recognize common barriers to effective listening.
• Demonstrate active listening skills through reflection and open-ended questions.
• Apply these skills to improve team interactions and everyday conversations.